Southern Dunes/FR5550

2415 St. Augustine Review

The code for the door / lockbox we had received previously via email was incorrect and we could not enter the villa upon arrival. It was almost 6.00pm on a Friday evening and we had travelled approximately 8 hours but the after hours / emergency service resolved the issue very promptly. Well done! The villa was clean and tidy with minor scuffs and scrapes on some items but overall very good upkeep. The sliding door to the pool area needs to be addressed as many times it would stick when trying to open it and it takes a lot of force. The pool area was very well kept and clean. The main issue is that the golf cart path and tee boxes are right in front of the pool and this villa has no bushes or shrubs around the pool area like adjacent villas so there is no privacy. The carts stop in front of the pool area. Apart from that, I thoroughly enjoyable stay!

Alan McGonigle Source: Booked On Orlando4Villas Stayed: 16 July 2021 Submitted: 28 July 2021

Property was beautiful and exactly what I wanted and expected.

My family and I enjoyed the property and the pool it provided. However, due to a broken air conditioner my birthday celebration was ruined. My guests who traveled 2 hours to come celebrate with me had to leave because the heat in the property was unbearable. The property manager has still not responded to me for help with being reimbursed for the unbearable heat and accommodations that night. We had to throw away food we bought and prepared and lost all the money we spent. The person who came the next day to fix the problem was also rude and not very caring about the situation. We asked for a place to stay for the night until the problem was fixed since we had my one year old niece with us and was not accommodated. They had leave as well. The property was beautiful. However, the service we received was terrible.

Bhoomatie Amador Source: Booked On Orlando4Villas Stayed: 5 July 2021 Submitted: 18 July 2021